3yr Care pack upto 83 screen sub 5K
3 or 5 Year Care Pack
Care Packs run for either 3 or 5 years from date of purchase of the screen
The first 30 days from purchase of the pack are excluded
For faults reported by 5pm we will attend within 3 business days
Cover is for mainland England Scotland and Wales only
Included is a deinstall and reinstall service
A loan unit of the same size or larger is supplied
We will deinstall the faulty unit and install the loan unit subject to suitable bracketry if necessary if the existing bracketry will not take the loan unit then a floor stand or mobile trolley is offered as an alternative
The faulty unit is removed from site by our engineers
If the unit is still in manufacturers warranty then we administrate the repair
If the unit is outside of manufacturers warranty we pay for the costs of repair or replacement under our normal extended warranty terms and conditions.
If the unit is replaced with a brand new unit then the Care Pack cover for the faulty unit ends and the new standard manufacturers warranty applies to the new unit – a further Care Pack can be bought at that stage for the new unit.
Once the repair or replacement has been effected the engineers return to site to swap out the loan unit for the returned unit.
|Tech Type Covered||Screen |
|Service level||Care Pack |
|For screens||Up to 83 |