This privacy policy sets out how Technoworld PLC uses and protects any information that you give when you use this website. Technoworld PLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Technoworld PLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Technoworld PLC has been established for over 19 years and so you can rest assured you are dealing with one of the largest and most experienced computer retailers in the country!

At Technoworld PLC your privacy is of paramount importance. Hence, we only have a single secure registration page from which you can enter the minimum amount of information we require in order to complete and dispatch your order correctly. This information is kept on our secure database and kept confidential. We do not sell or give the database content to any third parties for their use.

There is an opt in box on the registration page for inclusion on our marketing database but otherwise you can opt out via a link on any marketing eshot to unsubscribe. Our policy is not to send eshots to any customers that have opted out or unsubscribe.

We are registered under the Data Protection Act to hold personal electronic data; this requires us to using certain security procedures, which should safeguard the data. As regards interception during transmission to us, please see our section on Security.

Any queries on privacy policy please email support@technoworld.com

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the full list of cookies we collect see the List of cookies we collect section.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.



What We Use Your Personal Information ForReasons (Legal Basis)Explanation / Legitimate Interests
Set up your Account when you Sign-up • Legitimate interest Process efficiency in dealing with such activity
Storing payment related info • Consent Required for Order / Invoice Details.
Process your orders • Fulfilling a contract Required for Order / Invoice Details.
Notify you of your order status • Legitimate interests Process efficiency in dealing with such activity, and to make improvements to our services.
Manage your account/ provide customer services to you. This may include: transfers to Third Countries who undertake customer services/communications activities call recording data verification customer complaints/queries • Legal obligation/ Legitimate interests (depending on nature of services) Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them.
To detect, investigate and report any Fraud or financial crime • Legal Obligation / legitimate reason Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements.
Undertake website personalisation and administration. • Legitimate reason Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services
Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising. • Legitimate reasons Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you. • Legitimate reasons Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research. • Legitimate reasons Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Maintaining network and data security • Legitimate reasons To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.
Logistics planning, demand forecasting, management information and research • Legitimate interests We use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges.



Technoworld works with a number of trusted agencies and businesses in order to provide you the high-quality goods and services you expect from us. Examples include: delivery companies, credit reference agencies, fraud prevention agencies, market research companies amongst others. Some examples of the categories of third parties with whom we share your data are:

Distribution Partners
Technoworld works with a number of trusted partners who manage warehousing/dispatch processes and services on our behalf. All partners are subject to thorough security checks and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf.

Delivery Partners
In order for you to receive your goods, Technoworld works with a number of delivery partners. We only pass on limited information to them in order to ensure delivery of your items.

IT Companies
Technoworld works with companies who support our website capabilities, security, and other business systems.

Marketing Companies
We work with marketing companies who help us manage our electronic communications with you such as sending Newsletter emails or orders related emails on our behalf.

Payment processing
Technoworld works with trusted third party payment processing providers in order to securely take and manage payments.

Fraud prevention services
Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and to verify your identity. We may require you to provide us proof of address etc. These checks require us to process personal data about you.

The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.

Details of the personal information that will be processed include, for example: name, address, date of birth, contact details, financial information, employment details, device identifiers including IP address and vehicle details.

We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.

We process your personal data on the basis that we have a legitimate interest in preventing fraud and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.

We process your personal data on the basis that it is necessary in the public interest or in exercising official authority for us to prevent fraud and money laundering, and to verify identity, in order to protect ourselves and to comply with laws that apply to us.

Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

 

Security

Technoworld PLC has been established for over 14 years and so you can rest assured you are dealing with one of the largest and most experienced computer retailers in the country!

First of all, when you type your credit card number and other details on the registration page, our Web site is in secure mode. This means that your browser encodes what you type, and our server decodes it. Anyone 'listening' to traffic en route can make no sense of it. This system, the 'Secure Socket Layer' works very well, and you can tell you are in secure mode when a little padlock appears on the bottom of the screen. Furthermore, we have internal security systems in place to safeguard any of this information being viewed or copied by staff.

Finally, we are registered with both 'Internet Shopping Is Safe' and 'Thawt Security' both of whom are trusted third parties who will confirm our registrations from the links on our home page. This has made the on line shopping experience at Technoworld PLC a pleasure to our customers for many years.

Have peace of mind when shopping on-line by shopping at Technoworld PLC.

For any further queries regarding security please email support@technoworld.com

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at gdpr@technoworld.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Your Rights

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.

Protection of customer data is very important to us, and we have explained our policies for your convience & with complaince with GDPR regulations.

For more information or to exercise your data protection rights, please contact us on 0208 200 2016 or email gdpr@technoworld.com

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